ACTIVATION PROBLEMS
I can’t find the key
• Have you checked your Email?
All your purchased products are sent to your email address.
• Did you check the spam folder?
Sometimes our emails can end up in your spam folder. Make sure you’ve searched there.
• Are you checking the email address you used for the purchase?
Please ensure you’re checking the inbox of the email address you used when registering on our site.
If you think you made a mistake when entering the email, please contact our support team at [email protected].
• Are you checking if the money isn't just reserved/pending or if it hasn't been refunded already?
There might be cases when technical issues prevent us from delivering the key you've purchased automatically. In those case our support team will contact you directly. Please check if you haven't received an email from them already.
All your purchased products are sent to your email address.
• Did you check the spam folder?
Sometimes our emails can end up in your spam folder. Make sure you’ve searched there.
• Are you checking the email address you used for the purchase?
Please ensure you’re checking the inbox of the email address you used when registering on our site.
If you think you made a mistake when entering the email, please contact our support team at [email protected].
• Are you checking if the money isn't just reserved/pending or if it hasn't been refunded already?
There might be cases when technical issues prevent us from delivering the key you've purchased automatically. In those case our support team will contact you directly. Please check if you haven't received an email from them already.
I can’t activate the key
• Are you activating the game on the correct platform?
Sometimes customers purchase a product for one platform and try to activate it on another (e.g., a Steam key won’t work on Origin). Please check again to ensure you’re trying to activate your key on the designated platform.
• Did you follow the Key Activation Guide?
• Did you enter the key correctly?
It’s easy to make a mistake when entering the key. Check if you’ve swapped similar characters, like the letter “o” and the number “0.”
Activation guides will walk you through the entire process step by step. Please make sure you’ve tried the steps described there.
Sometimes customers purchase a product for one platform and try to activate it on another (e.g., a Steam key won’t work on Origin). Please check again to ensure you’re trying to activate your key on the designated platform.
• Did you follow the Key Activation Guide?
• Did you enter the key correctly?
It’s easy to make a mistake when entering the key. Check if you’ve swapped similar characters, like the letter “o” and the number “0.”
Activation guides will walk you through the entire process step by step. Please make sure you’ve tried the steps described there.