Consegna del prodotto

Check if the payment isn't just reserved/pending.

Depending on the payment method you chose, it might take more time for the transaction to be completed. Some payments might take up to 24 hours. Once the payment is completed, the system will provide you with a key. 

Since the products you can find in our marketplace come in the form of a digital key and their acquisition method on Steam is interpreted as retail, you won't be able to apply for a refund on their platform.

According to our Privacy Policy, we are, unfortunately, unable to offer a refund. The product key can only be refunded in one case: if the product key purchased is determined to be invalid or non-functional.

If you receive an invalid error message while trying to activate a game, please make sure that 

1.    You are activating the game on the appropriate platform;

2.    Double-check if the code you typed in is correct;

3.    If you are certain that the above criteria are met, and the key is still not working, please contact us at [email protected] 

If you receive an error message that your code has already been used, please make sure to do the following:

1. Try to log out from your account and log in again. 

2. Recheck your library since it can take some time for a game to appear in the list.

3. If the game does not appear in your library, contact us at [email protected]  with all the details about your issue.

In case your key is region locked, it means you purchased a game that is not supported in your region or country.