Payment
Errors during payment
If you encountered errors during the payment process, and the purchase failed without receiving the product, here are some reasons why your payment might have failed:
- Insufficient funds
- Incorrect payment information
- Issues with the payment method
- VPN or AdBlock interference
- Authorization issues with the payment method
- Inactive card
- Please check that your order amount exceeds 5 euros (the minimum payment amount)."
- Insufficient funds
- Incorrect payment information
- Issues with the payment method
- VPN or AdBlock interference
- Authorization issues with the payment method
- Inactive card
- Please check that your order amount exceeds 5 euros (the minimum payment amount)."
What payment methods are available on KeySpectr?
We offer a range of secure payment options to ensure a smooth experience for all our customers.
You can choose from Mastercard, Maestro, and Visa.
You can choose from Mastercard, Maestro, and Visa.
What should I do if my transaction has failed?
Please consider the following suggestions:
- Check your bank’s online settings to ensure you can make international and online payments with the card you’re using.
- Verify all the information you entered to make sure everything is accurate and up-to-date.
- Confirm that you have sufficient funds in the payment method you’re trying to use.
- Ensure that 3D-Secure is active on your card and use it when making your purchase.
- Please check that your order amount exceeds 5 euros (the minimum payment amount).
Alternatively, we recommend contacting your card provider directly to find out why the payments are not being approved.
- Check your bank’s online settings to ensure you can make international and online payments with the card you’re using.
- Verify all the information you entered to make sure everything is accurate and up-to-date.
- Confirm that you have sufficient funds in the payment method you’re trying to use.
- Ensure that 3D-Secure is active on your card and use it when making your purchase.
- Please check that your order amount exceeds 5 euros (the minimum payment amount).
Alternatively, we recommend contacting your card provider directly to find out why the payments are not being approved.
Can I get a refund after I received my key?
According to our Privacy Policy, refunds are only available if the gaming key purchased is determined to be invalid or non-functional. To qualify for a refund, you must provide clear and unedited video evidence demonstrating that the key is not valid. This video should include the process of entering the key, the resulting error message or issue encountered and the date and time visible on your device during the recording, if possible.
What is the minimum order amount for payments?
If you’re experiencing issues with completing a payment, please note that the minimum order amount is 5 euros. Ensure your cart total exceeds this amount before proceeding. Here are some additional tips to help with payment processing:
- Check your bank’s settings to confirm that international and online payments are enabled for your card.
- Verify that all entered payment details are correct and up-to-date.
- Confirm you have sufficient funds available in your chosen payment method.
- Make sure 3D-Secure is activated on your card and use it during checkout. If your payment is still not approved, we suggest contacting your card provider for further assistance.
- Check your bank’s settings to confirm that international and online payments are enabled for your card.
- Verify that all entered payment details are correct and up-to-date.
- Confirm you have sufficient funds available in your chosen payment method.
- Make sure 3D-Secure is activated on your card and use it during checkout. If your payment is still not approved, we suggest contacting your card provider for further assistance.